Cancellation and Refund Policy
Current information · English reading translation
This reading translation does not create new terms. The Turkish source and immutable accepted editions remain available below.
Withdrawal, Termination, Cancellation and Refunds
14. Withdrawal, Termination, Cancellation and Refunds
14.1. Right of withdrawal
Subject to statutory exceptions, the Consumer may withdraw within 14 days of concluding a distance service contract without giving a reason or paying a penalty. Sending notice of withdrawal to the Company within that period in writing or on a durable medium is sufficient; a special form is not required.
The consequences of failing to provide proper information about withdrawal apply as prescribed by legislation.
14.2. Withdrawal exceptions and early performance for digital services
The exceptions in the Distance Contracts Regulation for services performed instantly or intangible goods delivered instantly electronically, and for services whose performance begins with the Consumer's approval before the withdrawal period expires, are assessed separately according to the nature of the specific service.
Technically adding a token balance to an account cannot automatically be interpreted as instant performance of the entire service. Where approval for early performance is required, a separate active choice is obtained from the Consumer. Acceptance relating to membership, privacy information, the sales contract or recurring payment does not replace that choice.
14.3. Refunds
Amounts that must be refunded by law are returned within 14 days of the Company receiving a valid withdrawal notice, without charging the Buyer and using a method appropriate to the payment instrument. Where a monetary refund is legally required, the Consumer cannot be compelled to accept tokens or vouchers.
14.4. Subscription termination and unused advance payments
Stopping future collections, withdrawal and subscription termination are separate requests. When a consumer subscription ends, any unused advance-payment balance that must be refunded under legislation is returned within the statutory period. Termination does not automatically remove entitlements under separately purchased one-time packages.
14.5. Defective services and duplicate payments
For generation that could not start, has no confirmed outcome or has failed, records are reviewed and entitlement deductions are corrected according to the actual outcome. Duplicate collections are refunded.
The Consumer's rights in relation to defective services remain reserved, including repeat performance, free repair of the work resulting from the service, a price reduction proportionate to the defect, rescission of the contract and, where the conditions are met, compensation.
16. Account Restrictions and Closure
16.1. Restrictions
In the event of unlawful use, a specific security risk or a serious breach of contract, the relevant operation or account access may be restricted as necessary and proportionate. Where possible, the User is informed of the reason and available means of redress. This power cannot be used to remove paid entitlements without cause or eliminate statutory refund rights.
Requests for account closure, subscription termination and personal data deletion are assessed separately in terms of their legal effects.
21. Contact, Disputes and Final Provisions
21.1. Contact and requests
Requests concerning services, orders, invoices, payments, withdrawal, termination, refunds and personal data may be made through the contact channels in section 1.1. Choosing an incorrect heading does not cause loss of rights if the legal nature of the request is clear from its content. Opening a support ticket does not restart statutory response or refund periods.
21.2. Applicable law and disputes
Turkish law applies. The Consumer may apply to a consumer arbitration committee or consumer court in accordance with the monetary thresholds and jurisdiction rules applicable on the date of application. Pre-action mediation in consumer court proceedings applies subject to statutory exceptions. Relevant subject-matter and territorial jurisdiction rules and mandatory pre-action mediation provisions apply to commercial disputes. The Consumer's ability to seek redress in a legally competent venue is preserved.
21.3. Amendments and partial invalidity
New versions of the documents do not retroactively change the accepted terms of past orders to the User's detriment. The invalidity of one provision does not automatically affect the validity of the others.
No provision may be interpreted as an advance waiver of the Consumer's mandatory rights or the data subject's KVKK rights; as treating a privacy notice as explicit consent; as replacing KVKK Article 9 requirements with an AI operation instruction; or as eliminating the Company's liability for intentional misconduct or gross negligence where it cannot legally be excluded.
Submitting your request
You may apply to support@renderailab.com or the Company's postal address with your name/company name, contact details for a response, order number/date if available, and your request. Withdrawal, subscription termination, stopping future collections, duplicate/excess payment refunds, defective services, account closure and data deletion requests have different effects. Choosing the wrong heading does not cause loss of rights where your request is clear. A special form is not required. Receipt of a request does not mean a refund has been made; a support ticket does not restart statutory periods. Do not send passwords or card details.
Reading translation of the accepted document · Withdrawal, Termination, Cancellation and Refunds
Accepted source · Version: RAL-USER-2026-09-24-r3
This is an English reading translation of the identified Turkish text. The Turkish source, its version and hashes remain available. This translation does not create a new contract or change the terms. Turkish source
Withdrawal, Termination, Cancellation and Refunds
14. Withdrawal, Termination, Cancellation and Refunds
14.1. Right of withdrawal
Subject to statutory exceptions, the Consumer may withdraw within 14 days of concluding a distance service contract without giving a reason or paying a penalty. Sending notice of withdrawal to the Company within that period in writing or on a durable medium is sufficient; a special form is not required.
The consequences of failing to provide proper information about withdrawal apply as prescribed by legislation.
14.2. Withdrawal exceptions and early performance for digital services
The exceptions in the Distance Contracts Regulation for services performed instantly or intangible goods delivered instantly electronically, and for services whose performance begins with the Consumer's approval before the withdrawal period expires, are assessed separately according to the nature of the specific service.
Technically adding a token balance to an account cannot automatically be interpreted as instant performance of the entire service. Where approval for early performance is required, a separate active choice is obtained from the Consumer. Acceptance relating to membership, privacy information, the sales contract or recurring payment does not replace that choice.
14.3. Refunds
Amounts that must be refunded by law are returned within 14 days of the Company receiving a valid withdrawal notice, without charging the Buyer and using a method appropriate to the payment instrument. Where a monetary refund is legally required, the Consumer cannot be compelled to accept tokens or vouchers.
14.4. Subscription termination and unused advance payments
Stopping future collections, withdrawal and subscription termination are separate requests. When a consumer subscription ends, any unused advance-payment balance that must be refunded under legislation is returned within the statutory period. Termination does not automatically remove entitlements under separately purchased one-time packages.
14.5. Defective services and duplicate payments
For generation that could not start, has no confirmed outcome or has failed, records are reviewed and entitlement deductions are corrected according to the actual outcome. Duplicate collections are refunded.
The Consumer's rights in relation to defective services remain reserved, including repeat performance, free repair of the work resulting from the service, a price reduction proportionate to the defect, rescission of the contract and, where the conditions are met, compensation.
16. Account Restrictions and Closure
16.1. Restrictions
In the event of unlawful use, a specific security risk or a serious breach of contract, the relevant operation or account access may be restricted as necessary and proportionate. Where possible, the User is informed of the reason and available means of redress. This power cannot be used to remove paid entitlements without cause or eliminate statutory refund rights.
Requests for account closure, subscription termination and personal data deletion are assessed separately in terms of their legal effects.
21. Contact, Disputes and Final Provisions
21.1. Contact and requests
Requests concerning services, orders, invoices, payments, withdrawal, termination, refunds and personal data may be made through the contact channels in section 1.1. Choosing an incorrect heading does not cause loss of rights if the legal nature of the request is clear from its content. Opening a support ticket does not restart statutory response or refund periods.
21.2. Applicable law and disputes
Turkish law applies. The Consumer may apply to a consumer arbitration committee or consumer court in accordance with the monetary thresholds and jurisdiction rules applicable on the date of application. Pre-action mediation in consumer court proceedings applies subject to statutory exceptions. Relevant subject-matter and territorial jurisdiction rules and mandatory pre-action mediation provisions apply to commercial disputes. The Consumer's ability to seek redress in a legally competent venue is preserved.
21.3. Amendments and partial invalidity
New versions of the documents do not retroactively change the accepted terms of past orders to the User's detriment. The invalidity of one provision does not automatically affect the validity of the others.
No provision may be interpreted as an advance waiver of the Consumer's mandatory rights or the data subject's KVKK rights; as treating a privacy notice as explicit consent; as replacing KVKK Article 9 requirements with an AI operation instruction; or as eliminating the Company's liability for intentional misconduct or gross negligence where it cannot legally be excluded.
Submitting your request
You may apply to info@torfdesignlab.com or the Company's postal address with your name/company name, contact details for a response, order number/date if available, and your request. Withdrawal, subscription termination, stopping future collections, duplicate/excess payment refunds, defective services, account closure and data deletion requests have different effects. Choosing the wrong heading does not cause loss of rights where your request is clear. A special form is not required. Receipt of a request does not mean a refund has been made; a support ticket does not restart statutory periods. Do not send passwords or card details.
Earlier accepted document (Turkish) · 10. İptal, Cayma ve İade
Accepted source · Version: TRF-USER-2026-09-22-r1
10. İptal, Cayma ve İade
Mevcut sitede ücretli abonelik satın alma kapalıdır. Aşağıdaki bilgilendirme, tüketici işlemlerindeki hakları açıklar; bir ödeme yapıldığını veya abonelik kurulduğunu göstermez.
Tüketici sıfatıyla kurulan mesafeli hizmet sözleşmelerinde kanuni istisnalar dışında sözleşmenin kurulmasından itibaren 14 gün içinde gerekçesiz ve cezasız cayılabilir. Açık cayma bildirimi info@torfdesignlab.com adresine veya iletişim adresimize iletilebilir; özel bir form zorunlu değildir. Geçerli caymada hizmet bedelinin iadesi, bildirimin iletilmesinden itibaren 14 gün içinde, kullanılan ödeme aracına uygun ve masrafsız yapılır.
Anında ifa edilen elektronik hizmetler, anında teslim edilen gayrimaddi mallar ve cayma süresi bitmeden tüketicinin onayıyla ifasına başlanan hizmetler için kanuni istisnalar vardır. Bunlar somut işlem şartlarıyla değerlendirilir; dijital hizmet olması bütün abonelik ve işlemler için toplu iade yasağı oluşturmaz.
Yenilemeyi kapatmak, mevcut sözleşmeyi derhâl feshetmekle aynı değildir. Abonelik feshi, uygulanabilir mevzuattaki süre ve yöntemlere göre; henüz sunulmayan hizmete ilişkin kalan ön ödeme ayrıca değerlendirilerek sonuçlandırılır. Teknik üretim iptali veya token iadesi de bu taleplerden ayrıdır.
Ayıplı veya hiç sunulmayan hizmete ilişkin haklar cayma istisnasıyla ortadan kalkmaz. Talebinizi ve işlemi bulmayı sağlayan gerekli bilgileri iletebilirsiniz. Kart bilgisi veya parola göndermeyiniz. Tüketici hakem heyetlerine ve tüketici mahkemelerine görev ve başvuru koşulları kapsamında başvurma hakkınız saklıdır.
Earlier accepted document (Turkish) · 10. İptal, Cayma ve İade
Accepted source · Version: TRF-USER-2026-09-24-r2
10. İptal, Cayma ve İade
Mevcut sitede ücretli abonelik satın alma kapalıdır. Aşağıdaki bilgilendirme, tüketici işlemlerindeki hakları açıklar; bir ödeme yapıldığını veya abonelik kurulduğunu göstermez.
Tüketici sıfatıyla kurulan mesafeli hizmet sözleşmelerinde kanuni istisnalar dışında sözleşmenin kurulmasından itibaren 14 gün içinde gerekçesiz ve cezasız cayılabilir. Açık cayma bildirimi info@torfdesignlab.com adresine veya iletişim adresimize iletilebilir; özel bir form zorunlu değildir. Geçerli caymada hizmet bedelinin iadesi, bildirimin iletilmesinden itibaren 14 gün içinde, kullanılan ödeme aracına uygun ve masrafsız yapılır.
Anında ifa edilen elektronik hizmetler, anında teslim edilen gayrimaddi mallar ve cayma süresi bitmeden tüketicinin onayıyla ifasına başlanan hizmetler için kanuni istisnalar vardır. Bunlar somut işlem şartlarıyla değerlendirilir; dijital hizmet olması bütün abonelik ve işlemler için toplu iade yasağı oluşturmaz.
Yenilemeyi kapatmak, mevcut sözleşmeyi derhâl feshetmekle aynı değildir. Abonelik feshi, uygulanabilir mevzuattaki süre ve yöntemlere göre; henüz sunulmayan hizmete ilişkin kalan ön ödeme ayrıca değerlendirilerek sonuçlandırılır. Teknik üretim iptali veya token iadesi de bu taleplerden ayrıdır.
Ayıplı veya hiç sunulmayan hizmete ilişkin haklar cayma istisnasıyla ortadan kalkmaz. Talebinizi ve işlemi bulmayı sağlayan gerekli bilgileri iletebilirsiniz. Kart bilgisi veya parola göndermeyiniz. Tüketici hakem heyetlerine ve tüketici mahkemelerine görev ve başvuru koşulları kapsamında başvurma hakkınız saklıdır.